Refund Policy

You can cancel a paid plan from the billing portal when it is available or by contacting support from the account email. Cancellation stops future renewals, but it does not automatically refund the current billing period unless a refund is approved under this policy.

After cancellation, paid features may remain active until the end of the paid term or may be downgraded sooner if the plan, payment processor, or abuse status requires it. Files that exceed the free plan limits may become unavailable, disabled, or subject to cleanup after a downgrade period.

Refund requests should be sent within 7 days of the charge. Media2URL may approve a refund when there was a duplicate charge, accidental upgrade, payment processor error, major service failure, or a plan feature that materially did not work for the account.

Requests after the review window may still be considered for billing errors or legal requirements. Usage-heavy accounts, large completed uploads, high bandwidth consumption, or heavy automated activity may reduce or remove refund eligibility because the service was already consumed.

Refunds are generally not provided for accounts suspended for illegal content, fraud, malware, phishing, copyright abuse, chargeback abuse, evasion of limits, or serious Terms violations. A user should not be able to use storage and delivery for harmful activity and then treat enforcement as a normal refund event.

Add-on usage, bandwidth overages, custom setup work, domain configuration help, and already-delivered service credits may also be non-refundable unless the charge was incorrect or the law requires a refund.

Contact support from the account email and include the billing email, approximate charge date, plan name, invoice or payment ID if available, and a short explanation of what went wrong. If the issue involves a failed upgrade, include what appeared on screen and whether the paid feature became active.

Media2URL may ask for more information before deciding. Approved refunds are returned through the original payment method when the processor supports it, and bank or card timelines may control when the money appears.